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SunTrust Opens Innovation Branch in Downtown Atlanta to Test Technology

May 13,2014

SunTrust Banks, Inc. recently unveiled the latest in banking technology at the SunTrust Plaza Garden building in downtown Atlanta. This branch will be a testing ground for new concepts that could make their way into other SunTrust locations. Among the new features is a fully automated safety deposit box system that allows clients to access their valuables using their debit card, pin number and hand scan. The system, built by Hamilton Safe, is the first of its kind to be installed in the U.S.

Other key features of the innovation branch include:

  • Teller Connect machines that combine the convenience of an ATM with the personal touch of a live teller to help clients self-serve when performing various transactions, including check cashing. Developed by NCR Corporation, Teller Connect allows clients to initiate a video conference call to a remote teller in order to ask questions or complete a transaction.
  • A Tablet Bar that provides clients with a secure and convenient way to use SunTrust Mobile, Tablet and Online Banking via guest Wi-Fi.
  • An interactive 80-inch Microsoft Surface touch screen allowing users to learn more about SunTrust accounts and services by selecting from a menu of options. SunTrust is the first super-regional bank to install this type of screen and educational tool in a branch.

“Banking preferences are certainly changing,” said Brad Dinsmore, SunTrust corporate executive vice president of Consumer Banking and Private Wealth Management. “Consumers want the option of self-service technology inside the branch. This new technology allows more choices and greater convenience, while also ensuring access to experienced tellers who can offer the personal touch and human element that no technology can take away.”

In addition to Atlanta, SunTrust will also launch a similar innovation branch in Washington, D.C.’s Georgetown neighborhood later this summer and test more than 35 Teller Connect machines in various markets.