Thank You Letters

The Ambassador Force® frequently receives compliments on its service.

Tell us how we are doing.

Here are a few examples of letters received from people who have been impressed by Downtown's Ambassadors.

Dear Sgt. Spillane,

I just wanted to reach out again, now that I am back home in Toronto, and thank you and your team of Ambassadors again for helping me out with my stolen wallet this past Saturday, and all the good work you do!   I am so thankful for the Ambassador turning it in, and it made my trip a bit less stressful to have the ID returned intact. 

All the very best to you and your team. 


My wife and I decided to take the MARTA and explore downtown. Not super familiar with the area we were stopped on a corner looking for a place for early supper and to rest from walking. Behind us we heard a friendly voice asking if we needed assistance. It was Ambassador Dozier – witty, charming, he lead us to the best meal we’ve had since moving here on March 1st. He also made us aware of where to go and where not to go. We truly appreciate his assistance and sweet demeanor.

Thanks for all you do!

Holly and Amanda

I wanted to express my gratitude for  Officer Lorne Coleman and his awesome customer service. I was in a bind and needed to run inside of The World of Coke to purchase something from the store before closing time. Officer Coleman was extremely helpful in making my process easy. He allowed me to park outside of the store temporarily while I made my quick purchase. It don’t seem like a lot but it definitely was a great help to me. I am appreciative of  Officer Coleman’s willingness to help and understanding. Thank you  for his service. Small stuff like that doesn’t go unnoticed.

Jasmine P.

I went to a recent event in downtown Atlanta, and I have never met such a friendly, helpful group of people than the Atlanta Ambassadors. Keep up the amazing work.


My wife and I want to thank the fine people Ambassadors that helped us while in your city. They went out of their way to help us. If we even had a puzzled or searching look on our face suddenly an Ambassador would show up to help us. It made our stay much more enjoyable than expected. I want to thank to crew around Peachtree Station and the corner of Peachtree and Andrew Young especially. We will be back!

Paul M.

Thank you for your support of the Atlanta Homeless Registry. Because of your generous contribution of time, staff, equipment and supplies, the registry was a great success. Special thanks goes to the United Way of Greater Atlanta and the Atlanta Downtown Improvement District for sponsoring the Registry.
394 homeless neighbors were registered in one evening - that is a tremendous effort and it could not have happened without you. Please know how much your partnership is appreciated.

Warm Regards,
The Unsheltered No More Team

I recently was in your city during the Woman Thou Art Loosed Conference held by Bishop TD and Lady Serita Jakes.  On the last day of the conference, my friends and I decided to take the train.  On the way back to our hotel we got off the train and was heading in the wrong direction when we ran into Mr. Michael Dozier. 

Mr. Dozier greeted us with a smile and asked us where we were heading.  He engaged us with a warm felt personality and informed us we were going the wrong direction.  He got back on the train with us and walk us back to our destination.   After this encounter, we felt that God sent Mr. Dozier as our guarding angel to get us back to our destination.  He was on his way home and he took the time to make sure that four women from North Carolina got to destination safe.  We thank God and appreciate Mr. Dozier for doing what he does, and he does it with a smile.  He is truly an asset to your team.

Thank you so much.  May God continue to bless your city with employees like Mr. Michael Dozier


My name is Cathy Lovett and I am a sales manager at the new Holiday Inn Express and Suites at the corner of Luckie and Cone.  I wanted to write personally and tell you what a great job the people who patrol our area do. We have bikers, Segways and walkers and each and every one is nice, friendly and helpful. I have worked in the downtown hotel community for almost 24 years and I always tell people that the Olympics were great and I would not take anything for being involved, and of all the great things that we got out of it - Centennial Park, Turner Field, etc, the Ambassadors was the very best thing Atlanta ever did.
Just wanted to brighten your day and spread some cheer.   Keep up the good work.


Friday August 31st my 21 year old son was returning to his car from Dragon Con in Atlanta at 10:30 pm. The car would not start and he called us. We are 2 hours away in Anderson SC and could not do much for him. He went to the parking garage attendant who called the ambassadors.  They came quickly and jump started the car for him.  We are very grateful for their services since we couldn't help him. Keep up the good work we really appreciated it!

Keren C.

Last night, I was on my way back to my car from the chaos of Dragoncon when my cell phone died taking with it my understanding of where I parked.  I searched for over an hour, asked a policeman for help (he said that was not his job, “so, good luck”!), and was franticly about to give up all hope.  Right then, I looked through the crowd of oddly dressed people and saw a professionally dressed Ambassador!  After he patiently took in my situation, he called to get everyone around the area working on my problem.  He expressed to me that he was not about to leave me since my cell phone was dead.  Once another Ambassador came up and took me to get a drink, the first guy Radford Taylor, took off immediately looking for my car!!!

Mr. Taylor called back several times to check on me and provide updates.  Based on the vague information I provided (my first time in downtown Atlanta), he found my car several blocks from where I swore I left it.  These guys are amazing, professional, and so helpful.  No matter how discouraged I got or needy I was, Mr. Taylor and others worked with me and got me what I needed so that I was safe and on my way.  Every city needs a program like The Ambassador Force in Atlanta.  If they don’t have one, that city is wrong! 

Forever appreciative,
Shane F.

Hi. My sister and I  were recently in your GREAT city for a few days and we were pleasantly introduced to your Ambassador program. We stayed in a downtown hotel and while out walking around looking for a nice dinner spot we met Mr. Lang (sorry, can't remember his first name). He was FANTASTIC!!! Very approachable, extremely helpful, and knowledgeable. Mr. Lang may be 6 foot something, but his personality made him 12 feet tall. He gave us several options for dinner including directions, but he also gave us some helpful advice safety- wise. 

The following evening my 10 year old nephew and I were out for a short walk and ran into Mr. Lang again. He called out to me by name, and asked how everything was going.  His recognizing me and remembering my name was very touching.

Although Mr. Lang was simply doing what he was hired and trained to do, you cannot teach personality, you either have it or you don't,  he has plenty of it. Please encourage Mr. Lang  to keep up the great work.

During review and raise time please remember what an awesome gentle giant you have working for the Ambassador Force.

Deidre W

My family and I had the pleasure of visiting downtown Atlanta last week and were pleasantly surprised to find how safe and welcoming the city appeared, even at night.  Although most of our time was spent at daytime venues such as the Georgia Aquarium, Zoo Atlanta and various museums, we also ventured out at night to neighboring restaurants for dinner.  Due to the obvious police presence and people on the street, we never felt intimidated or in danger at any time.  One evening while discussing dinner plans on a street corner deciding where to dine, Sergeant James Winterbower of the Ambassador Force approached us and asked if we required assistance.  He kindly gave us some restaurant options and directed us to our restaurant.  During it all, Sergeant Winterbower was polite, friendly and professional.  We thoroughly enjoyed our trip to Atlanta, in part due to Sergeant Winterbower, and look forward to again visiting your wonderful city in the near future.

William H.

I would like to commend the Ambassador Force employee who was stationed outside the Westin Peachtree Plaza Hotel at 6:45 this evening. I am a walker, and I was concerned, because the last time I was in Atlanta, about five years ago, I could only walk a short distance without being approached again and again by men looking for handouts and even walking beside me for many blocks. The ambassador was very helpful and even approached me in Centennial Park, while he was on his way home, to be sure I was okay! You are very fortunate to have him. I also commend Atlanta for greatly reducing the problem of having women approached many times by men they do not know. I didn't have any problems this year.

Finally, I love your city!

My wife and I were in your wonderful city for three days last week and had the good fortune to meet Elaine Sampson badge # 47. She has the perfect job for her. I’m going to take a flier and assume that the personality requirements for her position would be a person that is outgoing, helpful,cheery, knowledgeable and upbeat. She displayed these qualities and many more. She is truly an asset to your great city. You have a great program in your Ambassador Force. Please keep it in tact.

James and Jean

I wanted to take a minute to let you know what a GREAT JOB Lorne Coleman did the Atlanta Market Tuesday. He was very kind and willing to help in any way possible. This day and time it is very hard to find someone that seems to truly enjoy their job. Most people are very willing to take the time to complain but very few will take the time to compliment a job someone did for them.

Job well done Lorne, thank you


Hi, I just wanted to tell you what a wonderful service your company offers. I was lost today in downtown as I was there for a meeting, and an employee of yours assisted me in the right direction. I would like to commend her on a job well done! She (Mrs. Jackson, I believe was her name. She had on a red button down blouse that stated “public works” had a very professional approach and was very knowledgeable of the city.) I just wanted to let you know how wonderful your employees are and what a wonderful job you all do!

Thanks so much,

I would like to take a few moments of your time to report the outstanding treatment that I received while in the fine city of Atlanta yesterday.
I am from the Houston Texas area and travel to Atlanta often for work. On this trip, I got on the Marta train to the Airport to return home when I realized at the Civic center stop that I had left my purse with my driver's license, credit cards, and cash by the MARTA ticket automated machines. I hopped off the train and walked back to the North Avenue and Peachtree stop, numb with panic. I knew I was in one heck of a spot.

I told officer Coleman about my dilemma and he said that most likely the worst had occurred. He went to get the proper person to report the incident. In the meantime, I received a text message on my cell phone from a young man named Robert who said he had picked up my purse and would return it to me.

Officer Coleman returned with a young man from MARTA, ( I am afraid I didn't get his name) as well as officer Troy Washington. I told them that the young man was going to return my purse. They were hopeful for me, but wary and stayed with me until the young man returned. It never occurred to me that there was the chance that I could be taken advantage of in this situation, but the officers did stay and I am so grateful that they were concerned enough to remain and watch out for me.

Miraculously, Robert brought my purse back to me with all contents untouched. He did not want to take any money, but I insisted he take the little that I had. The young man from Marta made sure I did not have to purchase another ticket to the airport and I was able to arrive at the airport in ample time to make my flight. As my daughter would say, the whole experience was "awesome" and I shared my story with everyone on the train while heading back to the airport. While on the train, the young man sent me a text again thanking me for the money. He said he had not been sure how he would make his rent, but the money he received would make it easier for him this month.

A special thanks to Lorne Coleman, Troy Washington, and the other gentleman from MARTA for watching out for me and sharing in my blessing.

Rhea B.

I live downtown and am on the streets a lot so I have a lot of interaction with the Ambassadors. You have some wonderful employees and I don't know many of them by name but do know Brendan and have for years. Today I was talking to him for a minute at the visitors booth. A European couple, a large family from the Philippines, and an Asian couple with three small children came up within a five minute period and all left with big smiles on their faces. They got the information they wanted and he delivered it with such charm and kindness. Every time I see him with people he is doing a wonderful job of making them feel welcome. So glad he is one of our Ambassadors. Thanks to you and all of your Ambassadors who make downtown living more special and easier. We do appreciate you.

Patricia S.

I wanted to take this opportunity to let you know how much my son and I appreciate the work of your Ambassador Force. From the moment we stopped by the desk at Andrew Young Int’l. Blvd. and Spring St. on this past Saturday morning we were treated with courtesy and a desire to help us resolve our situation. Immediately a street patrol Ambassador was called to our location and carefully listened to our dilemma. She notified other bike patrol Ambassadors and they went to work right away trying to locate the parking garage where my son thought he had left his car the night before.

They stayed with us for over 2 hours until our situation was resolved. They were professional, friendly and definitely knowledgeable of the downtown area. They did not give up trying to find our car and we had a successful outcome.

In particular, I want to make sure you know of the outstanding efforts of Lethia Bates, who was the first Ambassador we encountered, David Sloan El and Caesar de Jesus. In addition, Robert Ewell provided a lot of assistance. They definitely went that extra mile to help us and we can’t thank them enough. Please make sure they are aware of our

As residents of Fulton County and business owners who often go to events and conventions downtown we will be spreading the word of the great work of your Ambassador Force.

Mary B.

I would like to express my appreciation for the assistance I received by the Ambassador Force when my car battery was dead at 10 p.m. on a Friday night. Uniformly, the staff at the Woodruff Park office were polite and friendly. Lorne Coleman and Milton Owens were prompt, professional, and courteous as they assisted me with my car.


Denis Z.

The purpose of this email is to let you know that we think Elaine Sampson is the best Ambassador on the force! Not only does she do a terrific job helping our students and parents during drop-off in the mornings, she goes above and beyond by actually volunteering at our school and tutoring students in the afternoons. We really appreciate all of her hard work and wonderful efforts on behalf of Atlanta New Century School - the parents, kids and teachers/staff all love her!
Thank you for having these fantastic people helping us at our downtown school everyday.

Angela Edmond

I just wanted to write you and express my gratitude for all the kind help two of your workers gave to my friend and me.We had forgotten where we parked our car Tuesday night July 13, after coming out of the Mart. Mark Appleby was standing along the street and as we approached him on the sidewalk, we mentioned we were lost and he immediately started walking with us, assuring us that we would find the car. After 20 min, or so, he called for someone on a bicycle to help us to check out various parking lots. My friend was getting dehydrated as we walked all over town, so, Mark walked in a restaurant and got some water for us to drink--he was so kind! Then he called for the van and Sheila Bowers helped us in the search of finding our car.

It was 10:15 PM before we located it and boy were we ever happy. Even though, at times, we thought we'd have to spend the night and start the search in the morning, Mark and Sheila always had positive comments to make and encouraged us ever so much. I can't thank them enough. We may have kept them out past their work hours, but it paid off and we drove home that evening arriving at 1:00 AM. They even directed us to Interstate 85, we couldn't have asked for more. They deserve a bonus, at least a blue ribbon.

Judy B.

PS. We are very impressed with how Atlanta handles their visitors and meets all our needs!

As a recent visitor to Atlanta, I would like to take this opportunity to commend your Ambassador task force. During my trip I was in need of some assistance in finding a drug store at 10 pm and two ambassadors came to my aid. Both Sheila Bowers and Angela Miller not only informed me where to go, but actually took me to the nearest Walgreens drug store. My entire stay in your city was fantastic, but your Ambassador task force blew me away! Keep up the good work.

Best regards,
Chris H.

Congratulations! You screen well and train better! Participated in the DOJ Conference at the Hyatt Downtown last week and had the wonderful privilege and opportunity to ask Jane Brown Lemons for directions and information!

What a wonderful Ambassador of Atlanta! During my short stay, we became friends through her professionalism, enthusiasm, warmth, detailed information, knowledge of the streets and blocks, copy of map! She left nothing to chance in making sure that full service was provided on behalf of Atlanta Downtown Improvement District, Inc.

Job Well Done Atlanta! Washington, DC is working hard to emulate you. Please be sure to share this with Jane as well as her supervisor. Thank you,

Sincerely Impressed,
Pamela M.

I had a swell time on my recent trip to Atlanta and was really impressed with the helpful and friendly Ambassadors downtown, particularly Jane Brown.  She found me near the Coca Cola building, looking a little puzzled, and just took over.  As she walked me to the MARTA Station, she gave me a map (which was much better than the one I had), pointed out historical buildings, parks, etc.  It was fun!  I appreciate her thoughtfulness.  Thanks!

Gadine A.